Staveley Town Council are pleased to host Derbyshire Community Hub at the Speedwell Rooms
All systems go today preparing our parcels for tomorrow.
If you have requested a parcel from us we will be in contact today, please note our survey is open until 14.30 today. If you've missed the survey give us a call and we will be happy to talk to you on the phone and discuss your requirements to see if we can help, if not we do have links with other organisations who will be able to help.
We do need to try to keep the food parcel requests as fair as possible, not only to ensure that there is enough food for the whole of Chesterfield, but also that duplications aren't happening. We appreciate that you may run out of food so please always contact us if this happens. We will try to cater for your family sizes.
The areas we cover are Staveley, Barrow Hill, Hollingwood and Poolsbrook.
Out of area? Not a problem we can refer you to another provider, please contact us to help.
Bank Holiday opening hours -
The emotional support helpline offered by Derbyshire recovery & peer support service will be open on Good Friday and Easter Monday 9- 5pm.
They have also recently developed a new virtual support group which starts next Thursday at 6pm via Zoom. This is for anyone over 18 living in Derbyshire who would benefit from talking to like- minded people during the pandemic. To access the group, they should contact the Single Point of Access on 01773734989 or they can use the SMS service or webchat. Existing peer support groups are staying connected via zoom where possible.
For the latest advice please look at Derbyshire County Council's website or Chesterfield Borough Council's website for the appropriate link.
Although our offices are currently closed we are still here to help.
Our Advice Line is open Monday to Friday from 10 am to 2 pm – call 0300 456 8437
Universal Credit Help to Claim National Helpline open Monday to Friday from 8 am to 6 pm – call 0800 144 8144
There is general advice specifically about COVID19 on the National Citizens Advice website:
If you need help
Derbyshire County Council
There's information here for those who need help during the coronavirus outbreak and how to get it.
We can help you if you have no friends or family you can call on and:
We can help you with shopping, or fetching your prescription or finding someone to have a chat with.
How to get the help you need
If you need help you can use our online form to register for it.
Or you can phone us on tel: 01629 535091. Our phone line opening hours are:
One of our approved partner volunteer organisations will be in touch with you as soon as possible to offer you the help you need.
Don’t give your bank details, bank card or PIN to anyone, and don’t give cash to anyone who is not part of this volunteer scheme or you already know.
Check that the person who comes to help you is from the voluntary organisation who contacted you.
If you feel unwell please seek advice from NHS 111.
Every Friday 9.00 - 2.00 -
For further information and stall bookings please contact; -
Staveley Town Council
26 High Street
Briefing on Community Response Unit, Derbyshire County Council
Derbyshire County Community Response Unit
Our Community Response Unit (CRU) is aimed at supporting those who are most vulnerable and in need of support, and who cannot currently get this help directly from friends, relatives or neighbours. The CRU is working closely with the CVS and District/Borough Councils in each area to ensure a coordinated community response.
As well as helping to arrange support for individuals the CRU is also helping coordinate volunteers to help their local communities.
Who is Eligible for Help?
The CRU is aimed at supporting the most vulnerable in Derbyshire who do not have anyone (relatives, neighbours, friends) who can support them but with a particular focus upon people who are:
· Extremely vulnerable (those in the Shielded cohort who have received a letter from the NHS)
· Vulnerable (those aged over 70, underlying health conditions, pregnant women)
· Self-isolating due to the individual or someone in their household being ill with suspected COVID-19
What help is available?
The CRU is able to offer a range of assistance to help people who have an urgent need meeting their basic needs including:
· Food/essential shopping
· Prescription collection
· Social isolation
· Financial needs
We can arrange for a person to receive a weekly food parcel from the Council that will be delivered to their door. The parcel is free for anyone on the Shielded list and is intended as emergency support until their NHS food parcel delivery begins. For people who are vulnerable or self-isolating there is a small charge of £25 for each food parcel. In cases of exceptional hardship we can arrange either an emergency payment via the Derbyshire Discretionary Fund to enable the person to pay for a food parcel or help via the network of foodbanks.
In exceptional cases were a person needs food and the food box is unsuitable due to allergies/medical needs we can arrange someone to shop on their behalf. We can also arrange to shop for other essential items that are not currently in the ‘food box’ e.g. cleaning products.
We can arrange for a volunteer to collect and deliver prescriptions. We are working with the LPC and Pharmacies to increase delivery support across the County to reduce the need to collect individual prescriptions.
Regular calls can be made to anyone who is socially isolated.
People who are experiencing undue financial hardship can be supported via the Derbyshire Discretionary Fund or the Welfare Rights service.
We are not able to support people on the Shielded list to register with the Government – this support should be provided by the person’s GP practice.
How Does Someone Get Help?
A person can get help by:
· Registering with the CRU themselves or someone (relative, friend, professional) can register a vulnerable person on their behalf. Registration can be done online here or by telephone (01629 535091)
Our phone line opening hours are:
Monday to Friday 9am to 5pm
Saturday 9am to 1pm.
· Anyone on the Shielded list and who has registered with the Government for help is contacted directly by the CRU to discuss what help they may need. The CRU receives a daily updated list of those people who have registered.
Contacting the CRU
The easiest way to contact the CRU is via our email address:
This email address should not be used to make individual referrals – please complete the online form referred to above.
During these unprecedented times the Council is working with a skeleton staff but will monitor emails at the earliest opportunity. Please bear with us and we will strive to respond. Staveley Town Councillors are available for any help and advice and their contact details are on this website.