Heat and Home

Better Housing Better Health

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Better Housing Better Health (BHBH) is a longstanding service working to reduce the number of people in fuel poverty and improve domestic warmth & wellbeing.

It is coordinated by the National Energy Foundation but involves many other organisations across the following regions, with cross-referral mechanism in place to maximise the benefit to residents of each organisation’s field of expertise.

Our experienced team provides free, confidential, and tailored solutions to meet a home’s specific circumstances including switching energy suppliers, maximising income, signing up to the Priority Services Register, and accessing funding to help support them.

You can call them on the freephone number via a landline ( some mobiles may charge for 0800 numbers so check if using your mobile) . Help may be from supplying thermal linings for curtains, to minimise heat loss or up to financial help with your bills if on a prepayment meter. They will assign one person to be with you for all areas as a caseworker and offer the help you need, this is not means tested and anyone can get advice, and help. 

 

Citizen's Advice Help with Energy Bills, Debts and difficulties

citizens advice sign

Citizen’s Advice are able to give you guidance and information as to what you are entitled to and what is available in terms of assistance and how to deal with debts relating to fuel that you may find yourself falling in to. 

There are a host of things you may not have considered whether in rented or owned accommodation, whether in receipt of benefit or not. They can help you access the correct methods of help that you can get with your individual circumstances

The most local centre to visit is 6-8 Broad Pavement, Chesterfield who you can call on 0808 278 7843. They are open from 9am until 2pm. 

Help with Heating Oil and LPG costs.

Following sharp prices rises due to conflict in the Middle East, the UK government has announced funding to help vulnerable households who rely on heating oil and LPG.

Take a look at how to apply and the criteria for receiving this help

Staveley Town Council

Staveley Hall,
Staveley Hall Drive,
Staveley,
Chesterfield,
S43 3TN

Town Clerk & RFO: Sabrina Doherty

Legal Information

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Opening Hours

  • Reception Mon-Fri 10:00am - 3pm
  • Telephone Mon-Fri 9:30am - 4pm
  • Closed Weekends and Bank Holidays
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Privacy Notice

This statement provides information on the way in which the personal information you provide is handled by Staveley Town Council.

The Data Controller and Contact Details

Staveley Town Council is the data controller for the personal data you provide to the council.  The contact details for any concerns you may have regarding your personal data are: Town Clerk, Staveley Town Council, Staveley Hall, Staveley Hall Drive, Staveley, Chesterfield, S43 3TN Email: townclerk@staveleytowncouncil.gov.uk Tel: 01246 473132

Use of Your Personal Data

The information you have provided to the council will be used by the council in adherence to its statutory obligations, including enforcement action if required. The council is legally able to process your personal data: a) as you have freely provided your consent to this processing or b) the council has a statutory duty to collect and process this information to provide the required service. The consequence of not providing information to the council is that the council will be unable to process your enquiry, assessment or application.

Sharing of Personal Data

To comply with its statutory obligations, the council must make public certain details in the form of a public register. The personal information you provide will not be used for any other purpose unless required by law, to prevent or detect crime or to protect public funds.

Protecting Your Personal Data

Your unpublished personal data will be kept secure by the council and will be kept within the European Economic Union (EEU). Where the council uses a third party to store your personal data and it is stored outside of the UK/EEU, the council will ensure that appropriate safeguards are in place to keep your personal data secure.

Keeping Your Personal Data

The council will keep your personal data indefinitely unless you explicitly request it to be removed. Details cannot be removed if this forms part of a statutory or legal obligation or public registry. Your responsibilities:
  • Only provide personal information pertinent to its intended use.
  • Tell us as soon as possible if any of the personal information you have provided should change.

Your Rights

You have several rights you may enforce. Where the council is processing your personal data due to the consent you have provided, you are entitled to withdraw this consent. You may also ask for such information to be deleted and where it cannot you may request to restrict processing (halt using further). In addition, subject to some legal exceptions, you have the right to: • request a copy of the personal information the council holds about you; • to have any inaccuracies corrected; • to have your personal data erased; • to place a restriction on the council’s processing of your data; • to object to processing; and • to request your data to be ported (data portability). If you have any concerns about how we treat your personal data, you have the right to make a complaint to the council by contacting the Town Clerk, Email: townclerk@staveleytowncouncil.gov.uk or T: 01246 473132. Alternatively, you may wish to complain directly to the Information Commissioners’ Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, T: 0303 123 1113.
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